Mrs TWC has been dealing with Sony Tech Support all morning. Her brand new laptop is malfunctioning and it's clear that Sony's staff has zero specific knowledge about this laptop. Sony's advice? Turn it on and off a bunch of times. The crack tech team isn't even capable of asking questions that might get closer to the source of the problem. Bah.
Worst of all, Sony Tech Support asked Lisa to remove the memory modules in her computer and reinstall them even though doing so voids the warranty. Dorks.
In frustration, we put together a work around and were able to back up the critical stuff. Then Mrs TWC took it back to Best Buy where it was purchased. It took the techs at Best Buy exactly 30 seconds to diagnose what the Sony techs couldn't diagnose in several hours. Feeling gun shy, she swapped the Sony out for a Gateway.
TWC is happy anyway because I'm still fuming that Sony refused to stand behind my digital camera which went south on the 92nd day I owned it. A three month warranty? Guy at the store told me it was a year. Long story short, I had it fixed for 40 bucks by a hot shot camera guy who simply upgraded the firmware. Sony's best offer: TWC coughs up a minimum of $150.00 upfront + shipping to Texas + three week turn-around-time just to have their tech guys take a look. Naturally, I told the supervisor to pound salt. I'd throw the camera in a dumpster before I'd give Sony another dime. I figured a $500.00 camera ought to last longer than ninety days.
I wasn't happy when Mrs TWC came home with a Sony laptop last week, but this is the new millenium and our women have to make their own way. But Dude, I'm gloating now on the inside. Toldja so. Toldja so.
I've bought a lot of Sony products over the years but I wouldn't give you a nickel for a whole bag full of anything Sony makes today. I hear that says Mrs TWC.
At one time, Sony was a class act producing high-quality products. Sony was at the forefront, dragging Japan out of the dregs of war and into it's adolescent stint as 1950's junk peddler. Then on to global electronics powerhouse. But, like Cadillac, whose name once symbolized the creme de la creme, a name plate only takes you so far.
My advice to you, Gentle Readers? Buy something besides Sony.
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